FAQ
Frequently Asked Questions
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Can you digitize my 35mm slides?
Yes! Our equipment works with all brands and card materials that 35mm slides come in.
Can I gave you my slides in a carousel or container?
No, we do not accept carousels or slide housings unless orders are dropped off in-person.
Can you convert my photos/slides/negatives in chronological order?
While we strive to provide the best service possible, due to the scanning process, we can’t guarantee that your photos will be transferred in a specific or chronological order. Our top priority is preserving your memories with the highest quality.
But we've got good news! When you choose a photo disc, thumb drive, or via your cloud link, you’ll receive your photos as JPEG files. These are easy to upload to your computer, where you can rearrange and edit them to suit your preferences using any photo storage program.
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How do I need to pack my photos?
Please package your photos and slides in bundles of 25 and place them in the provided ziplock bags in your Digital Works box.
Note: we cannot process your photos if they arrive to us in sleeves, photo albums, carousels, or any other packaging outside of the provided plastic bag.
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Do you convert VHS and VHS-C tapes to digital?
Yes! Regardless of regional formatting (NTSC, PAL, or SECAM) we can convert VHS tapes to digital.
Can you repair my broken VHS tape?
Yes, we have the capacity to house VHS tapes with broken cassettes (housings) and repair broken tape.
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Do you convert 8mm and 16mm film with sound?
Yes, we provide sound on conversion for Super8, 8mm and 16 mm film reels that contain sound.
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How long does the service take?
Typical turnaround time is 2 weeks, but may be more depending on the size and complexity of your order. Once we have received your order or your box and gone through your items, we will let you know what the timeline for your orders' completion is in our welcome email!
Will Digital Works enhance, improve or restore my items?
We strive to achieve the highest quality transfer for your items, but the final result depends on the condition of the originals. Please note, we do not provide restoration or editing services. Any imperfections in the original media will carry over to the digital copies.
Specifically, we do not offer services like colour correction, combining footage, or altering the composition of your media. Our process ensures a straightforward one-to-one transfer.
For reel film and tape film formats, we can apply a basic cleaning filter and perform minor static and gap trims. For tape formats, upscaling is available but only on a case-by-case basis. Email us for more details.
What resolution will my files be converted to?
That depends on the type of media. For:
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- 8mm film - 1080p
- 16mm film - 2k resolution
- Photos - up to 6000 dpi; at least 300dpi (high quality print resolution) is standard
- Slides - up to 6000 dpi; at least 300dpi (high quality print resolution) is standard
- VHS/Video8/MiniDV: standard broadcast definition, as this is what these formats are natively recorded in; reach out to us regarding upscaling via email - info@digitalworkscanada.ca
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Do my items get returned to me automatically?
No, items are not automatically returned to you once we've digitized them.
If you do want your items back, please select the Return Service option from our Start Digitizing page. We will mail your original materials back to you once we've digitized your media and your digital link has been sent if you purchase our Return Service.
What do I receive back?
Your fully digitized memories will be sent to you via a secure cloud link where they are accessible for 90 days. All of your original material will be shipped back to you only if you have purchased Return Service at check out.
Any additional media you have purchased, such as USB sticks or DVDs, will be mailed to you via bubble mailer or box, depending on their quantity and type.
What if one of my items is blank, damaged, or cannot be converted?
If your items arrive damaged or dirty, we will contact you to discuss next steps.
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Where is Digital Works Canada Located?
171 Speers Rd, Unit 25
Oakville, Ontario, Canada L6K 3W8
Where do you ship?
Any valid mailing address within Canada.
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